Login Troubleshooting

There a few reasons why you may not be able to log into Narvar Hub to customize your delivery experience or shipment tracking settings. If you are having issues, please try the following steps to determine why you can’t log into Hub:

Incorrect Username

Please confirm that you are using your correct username. Your username is the email address that was used to create your Narvar Hub account. Typically this is your work email address. 

Incorrect Password

You can reset your password using the following steps:

  1. Visit the Narvar Hub Login Page
  2. In the password section, click Forgot Password?
  3. Enter the email address that was used to create your Narvar Hub account and click Next.
  4. You will receive an email to reset your password. 

Single Sign-on Issue

Single Sign-On applications require the email address to be set up within the Single Sign-On application for Narvar use. If your team uses Single Sign-On, and you are having an issue logging in, verify that your IT team has set up your account to use with Narvar, and confirm the email address on the account. If your team has any questions or if you continue to see errors, submit a support ticket and we will be happy to assist you. 

Browser Issue

You may be experiencing problems logging into Hub because of the browser you are using. We recommend using Google Chrome as the preferred browser for Hub. If you are using Chrome and are still having issues, please log into the Hub using an incognito window and clearing your cache. 

Open an Incognito Window

  1. Open Chrome.
  2. Go to File and Select New Incognito Window.

Clear your Cache

  1. Open Chrome.
  2. In the top bar, open the Chrome menu.
  3. Select Clear browsing data.
  4. In the Clear browsing data window, check the boxes for Cookies and other site data and Cached images and files.
  5. Use the Time Range drop-down menu to select how far back you want to delete the data. 
  6. Click Clear data at the bottom of the window.

Never Completed Original Invitation

Did you complete the original invitation? If you did not complete the Signup process within the first 7 days of receiving the Narvar Hub invitation, you will not be able to log into Hub. If you did not complete the original invitation or did not receive the original invitation, please reach out to your Customer Success Manager or submit a request to our Support team 

 

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