File Feeds: Track & Notify

What are the steps/actions to be done in order to successfully setup the File feeds for Track and Notify product?

Action 1: What retailers have to do

Retailers have to introduce carrier POC (Point of Contact)/ 3PL POC to Narvar so we can establish a FileFeed Integration with Purolator to receive Tracking Updates via Files to support Track & Notify. For carrier POC Introduction the following template can be used.

Email Template:

"Hi [Purolator Team],

We are working with a new data partner, Narvar, to enhance our customers' package tracking and communication. To get everything set up, they need a tracking data feed for our outbound shipments. Could you kick off the process to get them set up with the CSV File format for status messages transmitted via SFTP?

Narvar carrier specialist [Engineer Name] will be your main POC, but also keep me and Narvar team members on this email included in all communication. Thanks!"

In addition to this Purolator would also require LOA - EDI Request Form

Action 2: What Narvar is expected to do afterwards

Narvar will request the CSV Tracking Feed by submitting a Feed Request Form. If Narvar is initiating the conversation then we will share the prefilled form, there will be certain details which you have to fill and share with Carrier if not known to Narvar.

Below are the steps to fill the form:

Step 1: Fill the basic contact details

Step 2: Fill EDI Service Request Required Section

Step 3: Fill in Shipment Status Request as shown below

Step 4: Fill in the Primary Status Recipient and while sharing a folder path need to create a directory and then share a path here

Action 3: What Carrier is expected to do afterwards?

Carrier needs to enable the Tracking Feed and share the credentials of SFTP with Narvar where files will be shared that can be consumed by Narvar to support Track & Notify Mechanisms.

Note: Kindly keep us in loop for visibility and active responses.

Action 4: What Narvar will Do, to complete the Integration.

Narvar will proactively support the queries raised by either of the parties. Once received the SFTP location and credentials, we will enable the route at our end for data consumption. As soon as we start receiving files, they will be processed and data will be consumed to support the Track and Notify Mechanism.

Narvar, will share a few sample tracking links, to demonstrate the integration is done, if receiving Files then will mark the integration as completed.

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