File Feeds: Track & Notify
What are the step/actions to be done in order to successfully setup the File feeds for Track and Notify product?
Action 1: What retailers have to do
Retailers have to introduce carrier POC (Point of Contact)/ 3PL POC to Narvar so we can establish a FileFeed Integration with DHL Express to receive Tracking Updates via Files to support Track & Notify. For Carrier POC Introduction the following template can be used.
"Hi [Carrier rep],
We are working with a new data partner, Narvar, to enhance our customers' package tracking and communication. To get everything set up, they need a tracking data feed for our outbound shipments and SFTP credentials. Could you kick off the process to get them set up FFSTAT messages via SFTP interface? Narvar carrier specialist [Engineer Name] will be your main POC, but also keep me and Narvar team members on this email included in all communication. Thanks!
Account Number: [to be filled by retailer]"
Action 2: What carrier is expected to do afterwards
Carrier needs to enable the Tracking Feed and share the credentials of SFTP with Narvar where files will be shared that can be consumed by Narvar to support Track & Notify Mechanisms.
Note: Kindly keep us in loop for visibility and active responses.
Action 3: What Narvar will do to complete the integration
Narvar will proactively support the queries raised by either of the parties. Once received the SFTP location and credentials, we will enable the route at our end for data consumption. As soon as we start receiving files, they will be processed and data will be consumed to support the Track and Notify Mechanism.
Narvar, will share a few sample tracking links, to demonstrate the integration is done, if receiving files then will mark the integration as completed.