File Feeds: Track & Notify

What are the steps/actions to be done in order to successfully setup the File feeds for Track and Notify product?

Action 1: What retailers have to do

Retailers have to introduce Carrier POC (Point of Contact)/ 3PL POC to Narvar so we can establish a FileFeed Integration with Australia Post to receive Tracking Updates via Files to support Track & Notify. For Carrier POC Introduction the following template can be used.

Email Template:

"Hi [Carrier Rep],

We are working with a new data partner, Narvar, to enhance our customers’ package tracking and communication. To get everything set up, they need a tracking data feed for our outbound shipments. Could you kick off the process to get them set up with an Extended status file? Track Event Extract Application form is attached below. Narvar carrier specialist [Engineer Name] will be your main POC, but also keep me and Narvar team members on this email included in all communication. Thanks!"

Note: Kindly keep us in loop for visibility and active responses.

Also, retailers need to attach a filled form for Tracking Feed Request Track Event Extract Customer Application Form.

Steps to Submit Track Event Extract Application form

Step 1: Fill in the details of the Retailer POC.

Step 2: Sign the Declaration.

Step 3: Save the form and share it as attachment with the above mail template to Carrier POC.

Action 2: What carrier is expected to do afterwards

Carrier needs to enable the Tracking Feed and share the credentials of SFTP with Narvar where files will be shared that can be consumed by Narvar to support Track & Notify Mechanisms.

Action 3: What Narvar will do, to complete the integration

Narvar will proactively support the queries raised by either of the parties. Once received the SFTP location and credentials, we will enable the route at our end for data consumption. As soon as we start receiving files, they will be processed and data will be consumed to support the Track and Notify Mechanism.

Narvar, will share a few sample tracking links, to demonstrate the integration is done, if receiving Files then will mark the integration as completed.

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