DHL Global - Return Label Generation

Return Label Generation

What are the steps/actions to be done in order to successfully set up the Return Label generation

Action 1: What retailers have to do

Provide with the DC address to which the return packages will be destined to

Distribution Center Details:

• Attention Center
• Company Name
• Address Line 1
• City
• Zip/Postal code
• Country
• Phone number
• Returns will be received from which country

Introduce Carrier POC (Point of Contact) to Narvar and request the below details from the carrier:

• Client Id
• Password
• Account number

Action 2: What carrier is expected to do afterwards

Carrier needs to enable / activate these credentials & provide the credentials to Narvar

Action 3: What Narvar will do to complete the integration

• Validate the credentials provided by the carrier.
• Share a sample label with the retailer for acceptance & DC address validation.
• Once validated, the credentials will be moved to production.