DHL Parcel - Return Label Generation

Return Label Generation

What are the steps/actions to be done in order to successfully set up the Return Label generation?

Action 1: What retailers have to do

Provide the DC address to which the return packages will be delivered.

Distribution Center Details:

• Attention Center
• Company Name
• Address Line 1
• City
• Zip/ Postal code
• Country
• Phone Number
• Returns will be received from which Country

Introduce Carrier POC (Point of Contact) to Narvar & request the below details from the carrier.

• key
• client_id/userID
• Account number

Action 2: What carrier is expected to do afterwards

Carrier needs to enable / activate these credentials & provide the credentials to Narvar.

Action 3: What Narvar will Do, to complete the Integration?

• Validate the credentials provided by the carrier.
• Share a sample label with the retailer for acceptance & DC address validation.
• Once validated, the credentials will be moved to Production.

Generating User-ID & Key

These unique values can be generated under the user account on the My DHL-Parcel Application page.

Select ‘Settings’ in the user dropdown menu, click ‘CREATE API KEY’ in the tab ‘API KEYS’ and the user-id and key are generated. Hold on to this information, since it will only be given out once. When pressing the button again, a new user-id and key will be generated, overwriting and invalidating the previous one.