File Feeds: Track & Notify

What are the steps/actions to be done in order to successfully setup the File feeds for Track and Notify product?

Action 1: What retailers have to do

Retailers have to introduce Carrier POC (Point of Contact)/ 3PL POC to Narvar. So we can establish a FileFeed Integration with P2P to receive Tracking Updates via Files to support Track & Notify. For Carrier POC Introduction the following template can be used.

Email Template:

"Hi [Carrier Rep],

We are integrating with Narvar for their track and notify functionalities to improve our customer tracking experience. [Engineer Email ID] will be the main POC from Narvar and will be responsible for this implementation. But also keep all the members from Narvar and [Retailer Name] team on this email thread in CC for all the communication going forward.

To establish this set up, they need FTP/SFTP based file feed setup where the tracking events are shared by P2P with Narvar. Narvar has an existing integration with P2P for other retailers and would like to receive the Tracking Files in the similar Format through SFTP based EDI file feeds.

P2P shares EDI tracking feeds at regular intervals which Narvar processes to show the tracking updates and power their notify apps. Could you please kick off the process to get these setup?"

Note: Please use the same email thread for all the communications including carrier rep as well to avoid latencies.

Action 2: What carrier is expected to do afterwards

Carrier needs to enable the Tracking Feed and share the credentials of SFTP with Narvar where files will be shared that can be consumed by Narvar to support Track & Notify Mechanisms.

Note: Kindly keep us in loop for visibility and active responses.

Action 3: What Narvar will do to complete the integration

Narvar will proactively support the queries raised by either of the parties. Once received the SFTP location and credentials, we will enable the route at our end for data consumption. As soon as we start receiving files, they will be processed and data will be consumed to support the Track and Notify Mechanism.

Narvar, will share a few sample tracking links, to demonstrate the integration is done, if receiving Files then will mark the integration as completed.

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