Evri (Hermes) - Return Label Generation

Return Label Generation

What are the steps/actions to be done in order to successfully set up the Return Label generation?

Action 1: What retailers have to do

Provide with the DC address to which the return packages will be delivered.

Distribution Center Details:

• Attention Center
• Company Name
• Address Line 1
• City
• Zip/ Postal code
• Country
• Phone Number
• Returns will be received from which Country

Introduce Carrier POC (Point of Contact) to Narvar & request the below details from the carrier:

Printed Labels

• Username
• Password
• Client ID
• Client Name
• Child Client ID
• Child Client Name

Printerless

• Api Key For Barcode API
• Client-Secret For Auth Token API
• Client-Id For Auth Token API

Action 2: What carrier is expected to do afterwards

Carrier needs to enable / activate these credentials & provide the credentials to Narvar

Action 3: What Narvar will do to complete the integration

• Validate the credentials provided by the carrier
• Share a sample label with the retailer for acceptance & DC address validation
• Once validated, the credentials will be moved to Production