File Feeds: Track & Notify
What are the steps/actions to be done in order to successfully setup the File feeds for Track and Notify product?
Action 1: What retailers have to do
Retailers have to introduce Carrier POC (Point of Contact)/ 3PL POC to Narvar. So we can establish a Webhook or FileFeed Integration with Newgistics to receive Tracking Updates via Files to support Track & Notify. For Carrier POC Introduction the following template can be used.
"Hi [Carrier rep],
We are working with a new data partner, Narvar, to enhance our customers’ package tracking and communication. They prefer webhook based integrations where data should be shared to endpoint: https://carrier-webhook.narvar.com/v1/events/tracking-data/pitneybowes-web
In case you support Webhooks then kindly share a few sample payloads to the above endpoint and let the Narvar Team know about it. In incase Webhooks are not supported, then to get everything set up, they need a tracking data feed for our outbound shipments and S/FTP credentials. Could you kick off the process to get them set up with a File feed?
Since Narvar has multiple integrations with Newgistics, they want to leverage the same and receive the file feeds in the same format(.csv) as other integrations. Narvar carrier specialist [Engineer Name] will be your main POC, but also keep all [retailer name] and Narvar team members on this email included in all communication. Thanks!"
Action 2: What carrier is expected to do afterwards
Carrier needs to enable the Tracking Feed and share a few sample payloads in case of Webhooks. In case of FileFeed they have to share the credentials of SFTP with Narvar where files will be shared that can be consumed by Narvar to support Track & Notify Mechanisms.
Note: Kindly keep us in loop for visibility and active responses.
Action 3: What Narvar will do to complete the integration
Narvar will proactively support the queries raised by either of the parties. Once sample payloads are received we will test the payloads and give the final nod to start sharing Production Payloads or Once received the SFTP location and credentials, we will enable the route at our end for data consumption. As soon as we start receiving files, they will be processed and data will be consumed to support the Track and Notify Mechanism.
Narvar, will share a few sample tracking links, to demonstrate the integration is done, if receiving Files then will mark the integration as completed.