Items in this Shipment Overview

Add the items in this shipment and Shipments block on Track pages to give customers a better understanding of where the items from their orders are and when to expect them. Items in this shipment block display all of the items within a single shipment if there are multiple items. The Shipments block displays the various shipments associated with a single order if there are multiple shipments. For instance, if one order has 3 items all shipped together, the items in this shipment block will display all 3 items. If one order has 3 items all shipped separately, the shipments block will display all of the shipments associated with the order, which items are in each shipment, as well as a CTA to track each shipment. Track supports the ability to display various item attributes, including custom attributes, so your customers will have the most important information readily available to them.

Note: These features are only available to customers with an order data integration.

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In order to show data from your orders, your order data needs to be passed to Narvar via the Order API integration. If you are not passing order data, please submit a ticket.

To make sure only visitors from your notifications or sites can view information from an order, Items in this Shipment and Shipments will only display in a Track page if the correct tracking and order information is passed in the URL. To successfully set up URLs for the Track page, please follow our URL guide.

To add the Items in this Shipment and Shipments blocks to the Track page, you will need to add them to an experience layout in the Experience editor.

Configuring Items in this Shipment and Shipments Blocks

Once you have added the blocks to a Track experience, you can manage the settings of the blocks in the Settings panel to the right of the Experience Editor. Set the labels and values from the order data at the language level so you can have the most accurate translations for your customers.

You will need to use {{handlebar.variables}} to refer to values from the order data in the title and attribute fields. For example, to set the color attribute, you may set the text for Attribute 3 to “Color: {{color}}”. Please refer to the table below for values that are supported in the order data.

Conditionally show the attributes

To set a variable as conditional, a retailer can use the following notation to show the attribute if a value is returned and hide it if no value is returned.

{{#attribute}} [Text and values to show if attribute is present] {{/attribute}} 

For example, to show the size of the item if size is returned from the order API, a retailer could set the attribute field as:

{{#size}}Size: {{size}}{{/size}}

 

Items in this Shipment

Items_in_this_Shipment_Block_Settings_1.pngItems_in_this_Shipment_Block_Settings_2.png

Please refer to the table below for supported item variables.

Key

Type

Description

{{url}}

String

URL to the item’s page. Use as the Product URL Source

{{imageUrl}}

String

URL to an image for the item. Use as the Item Image Source

{{name}}

String

Item name

{{quantity}}

Int

Item’s quantity in an order

{{size}}

String

Item size

{{color}}

String

Item color

{{price}}

String

Price paid per item

{{currency}}

String

Currency for item’s price

{{description}}

String

Item description

{{style}}

String

Item style

{{productSku}}

String

Item SKU

{{itemId}}

String

Item ID

{{fulfillmentStatus}}

String

Item’s shipment status


Values: NOT_SHIPPED, SHIPPED, CANCELLED, PROCESSING, PICKED_UP, NOT_PICKED_UP, READY_FOR_PICKUP, DELAYED, RETURNED

{{customAttributes}}

Object

Object with other attributes you can reference like: {{customAttributes.[attributeName]}}

 

Shipments

Shipments_Block_Settings_1.pngShipments_Block_Settings_2.png

Please refer to the table below for supported item and shipment variables.

Key

Type

Description

{{url}}

String

URL to the item’s page. Use as the Product URL Source

{{imageUrl}}

String

URL to an image for the item. Use as the Item Image Source

{{shipmentsCount}}

Int

Number of shipments in the order

{{shipmentNumber}}

Int

The shipment’s number in an order

{{itemsCount}}

Int

The number of items in a shipment

 

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