Connect & Care for Zendesk

Overview

This integration helps improve CSAT, reduce costs related to WISMO or WISMR, and build brand confidence.

• Order details and real-time statuses of outbound and return shipments are surfaced for agents in-app.
• Agents may help customers with return requests on eligible items within an order (requires Narvar Returns).
• Consumers may contact support from a Narvar Track page, which deflects calls and shortens resolution time.

Installing Connect and Care

• Use this link to install Narvar Connect and Care from the Zendesk Marketplace.

Activating Agent Experience

• Once installed, Login to your Hub account, open the menu on the left, select Partnerships, then click Zendesk.
• Under Tokens click Add Token.

• Once you've added the token, copy the Retailer Moniker and OrderAuth Key and paste these details into the Zendesk Marketplace app details for Connect and Care.
• Under Settings, enter your Zendesk Host select Save — this should be in the form of brandname.zendesk.com.
• Click OAUTH to provide your Zendesk Credentials; you’ll be asked to provide your Zendesk Administrative email and password to grant access.

• Once complete, the page should look like the image below.

• Copy the Retailer Moniker and OrderAuth Key and paste these details into the Zendesk Marketplace app details for Connect and Care.

• Finally, navigate to Tickets, open your App Drawer, and enter a valid order number to see details.

• To upgrade the app and use advanced features like email/phone number search, returns override, notification history and more please reach out to your CSM or Narvar Support.