Narvar Summer Release 2024
Summer is here and we are thrilled to share some exciting updates in this quarter's release! Discover the latest advancements across our platform that will elevate post-purchase journey personalization, boost reverse logistics efficiencies, and drive more margin for your business.
Track & Notify
Did you know? Track pages are visited millions of times a day, are extremely high intent, and drive industry-leading conversion of up to 10%.
Track now supports over 40 segmentable attributes and operators, enabling you to take Track page personalization to the next level. Whether you want to personalize your Track experiences based on product, item, carrier, loyalty program, or a lot more, Track has you covered. And now with this upgrade your Track segments can almost exactly match your Notify segments, enabling continuous personalization across post-purchase communication channels. Learn more.
New functionality to further personalize your Track experiences
- Track pages now support delivery scheduling and map view, significantly improving the Track experience for big & bulky item delivery or anything else that might require a specified delivery date and time.
- Track pages now support product recommendations powered by Bloomreach. Retailers that leverage Bloomreach can now provide more relevant, personalized product recommendations to drive higher engagement, more click-throughs, and incremental revenue.
Return & Exchange
Boost efficiency and cut costs with advanced logistics capabilities
Take advantage of our advanced reverse logistics capabilities that significantly reduce shipping cost and operational overhead by intelligently routing items directly to the right place at the right speed.
- Multi-destination Returns - Save up to $19 per order. Intelligently route items to multiple locations, including directly back to vendors for marketplace items. Pilot retailers saw major transportation and distribution labor savings by bypassing their own DCs. Learn more.
- Return Concierge Plus - Realize up to 89% logistics cost savings. Part of Narvar’s broader Return Concierge network, Return Concierge Plus features thousands of return locations that provide return consolidation efficiencies with 90% geographical coverage in the US. Provide your consumers with a convenient, box and label-less return experience they’ll love (+95 NPS!). Visit the new landing page.
- Multi-label Returns - Reduce customer care contact volume by 35% by enabling customers to print out multiple labels. This simplified return process not only lowers call volume, but also provides you with better inbound inventory tracking, reduces risk of loss or damage, and enables faster refund processing. Learn more.
Contact your CSM for more details
Additional new functionality in Return & Exchange
- Mobile App - We are excited to announce the launch of a mobile app that provides consumers with a seamless way to complete their returns with QR codes, shipping labels, in-store returns and more. The app will help customers return items faster and minimize the need for retailers to take heavy markdowns. Please reach out to your Customer Success Manager for more information.
- Retailers can now process a return or exchange for non-physical offerings such as classes, services, media, and subscriptions, expanding Narvar’s ability to drive revenue retention to all types of item returns. Learn more.
- Shopify Return & Exchange retailers that also utilize Narvar Track can now deliver advanced return tracking experiences, improving the return consumer experience and driving more site traffic. Learn more.
- Shopify retailers can now seamlessly integrate Stripe to power uneven exchanges, simplifying setup and launch for retailers while enabling consumers to complete the checkout process when exchanging for an item of a different value.
- Shopify retailers can now provide automated refunds if a consumer’s requested exchange item is out of stock at the time of the exchange being marked as paid. No more exceptions needed! Learn more.
Promise
Preview, analyze, and optimize EDDs with Delivery Date Preview tool
Ensure your EDDs maximize conversion–see lifts of up to 4%
- A new Delivery Date Preview tool in Hub enables you to preview the EDD that will be shown to the end consumer based on a SKU and delivery zip code. It provides detailed information on how specific EDDs are calculated so you can understand assumptions and historical performance of similar shipments. Learn more.
- Narvar’s data science team continues to push the boundaries with the 4 machine learning models that power Promise estimated delivery dates. This release sees significant improvements, enabling more accurate, aggressive EDDs that drive improvements in conversion.
- Promise 2.0 is now fully supported on Shopify, including EDDs powered by 4 state-of-the-art machine learning models, configurable delivery options, and robust analytics. Shopify retailers can go live in hours with our turnkey implementation, significantly reducing time-to-value. Learn more.
Comments
Please sign in to leave a comment.