Narvar Pre-Peak Release

Are you ready for Peak? As the holiday shopping season ramps up, we’re eager to support you every step of the way—from smooth deliveries to effortless returns and exchanges. To ensure a seamless experience during this high-stakes time, we’re releasing some new features that maximize impact without any risk of disruption.

Want more innovation? Our teams are hard at work, and we’ll be launching exciting new features with a big splash at the end of Q4. Stay tuned for more updates!

Track & Notify

Don’t have a product recommendation engine but want some quick upsell on the Track page? Narvar has TWO great options for you just in time for the holidays. Neither should require any heavy lift on your side!

New Track page product suggestions

Narvar-Powered Production Suggestions. Dynamically recommend additional products on the Track page based on the product(s) in the order the page is tracking.
- These recommendations are driven by items frequently bought together, similar products, and best-selling items.
- Does not require heavy manual configurations.
Self-Service Product Recommendations. Easily add a Static Product Recommendations component to the Track page and manage the product list.
- Change/update static products within minutes.
- Create multiple lists of products enabling you to promote specific products/categories with just a few clicks.

Configure self-service recommendations here.

Contact your CSM for Dynamic Product suggestions.

Return & Exchange

Narvar is the only provider offering box-free, label-free returns with Canada Post, at all 5,400+ locations across Canada.

Benefits of box-free, label-free returns

Enhanced consumer experience: Convenient, box-free, label-free returns at no cost, which increases consumer adoption up to 40%
Faster return turnaround: 1.74 Days for boxless vs 2.45 Days for Mail
Higher sustainability with less packaging

Contact your CSM for more details.

We have partnered with DoorDash to provide your customers more choice and convenience just in time for Peak Return season! Plus DoorDash’s quick pickup ensures you get your packages back faster, reducing dwell time.

How home pickup with DoorDash works

Consumers within the Doordash service area will see an option to request a package pickup once they have submitted a return.
It is FREE for consumers trying package pickup for the first time and $5 (or less) thereafter.

Please fill out this form (1 minute) if you do not already have any home pickup option and are interested in participating. We will confirm eligibility and get back promptly to see if we can add you to the pilot.

Curious to learn more first? Please read our support article!

Connect + Care

We are thrilled to announce that we are expanding our Connect and Care product offering to the Gladly platform while also releasing new functionality for the Salesforce platform.

Gladly Integration

Optimize CS agent workflows with a unified view of order details and shipping statuses
Reduce time to resolve cases, leading to higher satisfaction scores

SalesForce Enhancements

Simplified onboarding with fewer manual steps and automated multi-brand management setup

Contact your CSM for more details on this free product.