Table of Contents

Overview

When Narvar is integrated with Klaviyo, customer data and carrier update information are passed from Narvar to Klaviyo during supported trigger events. Narvar captures customer order data and carrier updates during multiple event triggers.

Pre-shipment Triggers

Trigger: Order Confirmation Standard

Trigger Definition: Notification of an order being confirmed.

Notification Type: order_confirmation

Order_Confirmation_Email.png

Delivery Journey Triggers

Trigger: Just Shipped

Trigger Definition: Notification of a package that's been picked up by the carrier and has been inducted into the carrier network. 

Notification Type: just_shipped

Just_Shipped_Email.png

 

Trigger: Shipment Confirmation/On Its Way

Trigger Definition: Notification of an order being confirmed.

Notification Type: shipment_confirmation_standard

Just_Shipped_Email.png

Trigger: Carrier Delay 

Trigger Definition: Notification of a package experiencing a carrier delay en route to the customer.

Notification Type: delay_overdue

Carrier_Delay_Email.png

Trigger: Customs Delay Standard 

Trigger Definition: Notification of a shipment delayed with the carrier due to customs. 

Notification Type: customs_delay_standard

Customs_Delay_Email.png

Trigger: Delivery Anticipation Standard

Trigger Definition: Notification of a shipment scheduled to arrive the next day. 

Notification Type: delivery_anticipation_standard

Delivery_Anticipation_Email.png

Trigger: Out for Delivery

Trigger Definition: Notification of a shipment that's scheduled to arrive that day and is out for delivery. 

Notification Type: outfordelivery_standard

Out_for_Delivery_Email.png

Trigger: Delivered

Trigger Definition: Notification of a shipment that's been delivered to the destination. 

Notification Type: delivered_standard

Delivered_Email.png

Trigger: Delivered To Other Recipient

Trigger Definition: Notification of a shipment that's been delivered to a recipient other than the actual customer (a neighbor, building reception, office reception, etc).

Notification Type: delivered_to_other_recipient_standard

Delivered_to_Other_Recipient_Email.png

Trigger: Missed Delivery 

Trigger Definition: Notification that a carrier unsuccessfully attempted to deliver a package.

Notification Type: delivery_attempt_standard

Missed_Delivery_Email.png

Returns Journey Triggers

Trigger: Returns Initiated

Trigger Definition: Notification that is sent once a return has been initiated using any return method.

Notification Type: workflow_return_initiated_standard

Return_Initiated_Email_1.png

Trigger: Returns On Its Way

Trigger Definition: Notification that a package that's been returned is now en route to the warehouse or final destination where the return will be completed by the brand. 

Notification Type: workflow_return_on_its_way_standard

Return_on_its_Way_Email.png

Trigger: Return Cancellation

Trigger Definition: Notification that a return has been canceled by the customer. 

Notification Type: workflow_return_cancellation_standard



Trigger: Return Delivered

Trigger Definition: Notification that a returned package has arrived at its final destination (warehouse, store, etc). 

Notification Type: workflow_return_delivered_standard

Return_Delivered_Email.png

 

Data Dictionary & Associated Fields

All fields are strings or array of strings. 

Anytime one of the events mentioned above is triggered the following data is captured by Narvar and sent to Klaviyo:

Customer Properties 

  • Customer Email - email
  • Customer First Name - first_name
  • Customer Last Name - last_name
  • Customer Phone Number - phone_number
  • City - city
  • Region - region
  • Country - country
  • Zip Code - zip

Order Properties 

  • Customer Order Number - order_number
  • Customer Phone Number - phone
  • Value of Order - value
  • Notification Type - notification_type
  • Notification Lookup I.D. - notification_lookup_id
  • Notification Triggered - notification_triggered_by_tracking_number
  • Notification Locale - notification_locale
  • Notification Date - notification_date
  • Order Placement Date - placement_date

Billing Properties

  • Billing Details - billed_to 
    • First Name - first_name
    • Last Name - last_name
    • Phone Number - phone
    • Phone Number Extension - phone_extension
    • Email - email 
    • Fax - fax
    • Language - language
    • Address Line 1 - line1
    • Address Line 2 - line2 
    • Address Line 3 - line3
    • Address City - city
    • Address State - state
    • Address Zip - zip
    • Address Country - country

Payment Properties 

  • Order Amount - amount 
  • Payment Tax Rate - tax_rate
  • Payment Tax Amount - tax_amount
  • Payment Total Amount - payments

Shipment Properties 

  • Shipment Details - shipments (array) {
    • Tracking Number - tracking_number
    • Tracking URL - tracking_url
    • Delivery Status - shipment_status
    • Items in the Shipment - items (array) {
      • Product Sku Number - product_sku
      • Item Quantity - quantity
      • Item I.D. - item_id
      • Customer Name - name
      • Item Description - description
      • Item Color - color
      • Item Price - price
      • Item Size - size
      • Order Discount Percent - discount_percent
      • Order DIscount Amount - discount_amount
      • Image URL - image_url
      • Item URL - item_url

}

  • ‘Ship To’ Details - ship_to (array) {
    • First Name - first_name
    • Last Name - last_name
    • Phone Number - phone
    • Phone Extension - phone_extension
    • Email - email
    • Fax Number - fax
    • Language - language
    • Address Line 1 - line1
    • Address Line 2 - line2
    • Address Line 3 - line3
    • Address City - city
    • Address State - state
    • Address Zip Code - zip
    • Address Country - country

}

  • Shipment Date - ship_date
  • Shipment Carrier - carrier
  • Shipment Lookup I.D. - lookup_id
  • Package Status - package_status
  • Shipment Tiny Tracking URL - tiny_tracking_url
  • Shipment Notification Date - notification_date
  • nauth
  • Estimated Delivery Date - edd
  • Carrier Shipping Method - carrier_description

}

Pickup Properties

  • Pickup Details - pickups
    • Current Pickup - current_pickup
    • Pickups Delivered - pickups_delivered 
    • Other Pickups - other_pickups

Items in Order Properties

  • Items in Order - items (array) {
    • Product Sku Number - product_sku
    • Item Quantity - quantity
    • Item I.D. - item_id
    • Name - name
    • Description - description
    • Color - color
    • Price - price
    • Size - size
    • Discount Percent - discount_percent
    • Discount Amount - discount_amount
    • Item Image URL - image_url
    • Item URL - item_url

}

  • Order Published Date - published_date
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