Track Release Notes 2022

Release Notes

April 2022 | March 2022 | February 2022 | January 2022

April 2022

Build and preview your Track pages across locales, statuses, and device types all in one place

We’ve streamlined editing previews by allowing you to build and preview your experiences directly in the editor, making it easier than ever for retailers to preview and approve updates before publishing.

Learn more about updating assets and previewing experiences here.

Multiple editing modes now available for Track: Standard Editor and Advanced Editor.

We’ve now launched TWO new editing modes for Track to make sure you can drive the greatest ROI possible from your Narvar tracking experiences.

What are these new editors?

Standard Editor: This editor allows retailers to utilize default templates and configure status-based content. Retailers that have used Dynamic Track will find this to be a pared down, simpler to use version of today’s editor.
Advanced Editor: Provides you with full control over your experience and layout — the same functionality you have today with Dynamic Track. You can make all changes available in the Standard Editor with the additional ability to add blocks or change where blocks show on the page.

Learn more about our new editors here and how to update your editing modes today.

Save time with the ability to now update assets and translations across statuses

We’ve streamlined experience management by allowing retailers to update assets and translations seamlessly across multiple delivery statuses directly within the editor. This applies to both the Standard and Advanced Editors.

Track layouts now have smart defaults to drive the most engagement throughout the delivery journey

As a best practice, we’ve always recommended to our retailers to create calls to action through the placement of their blocks when using the Advanced Editor. For example, placing the SMS opt-in panel towards the top during “In Transit” to drive opt-ins, or placing the feedback module in a similar position at “Delivered” to collect the most feedback.

Now, we’ve made it so that when you’re updating your layouts, blocks will auto-populate in these spaces to help you maximize on engagement within your tracking experiences. This is standard in the Standard Editor layouts as well.
Learn more about default Track experiences here.

March 2022

BOPIS and BOSS statuses now available on Track

Offer your customers the ability to track their shipment status for Buy Online Pickup In Store (BOPIS) and Buy Online Ship to Store (BOSS) fulfillment methods. Merchants will be able to show multiple.

Preparing Your Order
Delayed
Ready for Pickup
Pickup Complete
Canceled

Through the new “More Information” and “Pickup Location” blocks, merchants can provide customers with all of the information they need to successfully pick up their orders.

Updated default Track layouts include more blocks to provide you with the most flexibility in your tracking experiences

We’ve updated our default Track layouts to include:

More blocks to your layouts! Seamlessly extend your brand with more blocks that allow for deeper customization and personalization.
Default feature activation for item-level visibility, SMS opt-in panel, and multi-shipment to reduce WISMO and keep your customers even more informed.

Update assets across statuses with a single click

Merchants now have the ability to update assets across statuses with a single click. This will apply to two use cases:

When creating a new experience, if a merchant adds an asset to a marketing asset block in the default layout, the asset will be added to that position across the experience’s status and device types. If the merchant wants to make a change to the mobile assets or a specific status, they’re able to do so through selecting the “No” option on the modal that shows when making an asset change.
When changing an asset that has been previously added to the experience, the merchant will be asked if they want that asset to change everywhere it’s used in the experience. Selecting “yes” will change the asset in each device and status. Selecting “no” will apply the asset to only that configuration.

You can watch a 5 min video tutorial here

Preview image assets now within Experience Editor

Preview assets directly in the Experience Editor as they’re added in real-time. This feature supports static images and GIFs as well to help you drive the most ROI from your Track experience!

Want a refresher on how to update your assets? Learn more here.

Resizing product recommendation images

Previously, our Support team only had the ability to resize the rendering of product recommendation images. Now, you can do this quickly within HUB within the asset block for “Product Recommendations:”

Learn more about how to add product recommendations to your Track experience here.

February 2022

Now offering your customers additional convenience and choice in managing their deliveries with FedEx redirect to hold functionality on Dynamic Track.

Make the delivery experience even more convenient for your customers! All eligible FedEx shipments will be available for redirection to a nearby FedEx location. Consumers will be prompted to verify their address, choose the location convenient to them, and confirm the redirection.

Learn more about our delivery management offerings here.

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Provide customers with further control with delivery instructions — now live for all LaserShip shipments on Dynamic Track!

All shipments fulfilled through LaserShip will now be eligible for delivery instructions! Customers can leave carriers detailed delivery instructions to ensure a successful delivery.