Delivery Journey Triggers & Definitions

Below is the list of Narvar Delivery Journey triggers and their definitions. Click on the example email to open the image in a new tab.

Trigger

Definition

Example

Just Shipped

Notification of a package that's been manifested by the carrier.

Just_Shipped_Email.png

Shipment Confirmation/On Its Way

Notification that a package has been shipped and is on its way to the customer. 

Just_Shipped_Email.png

Carrier Delay

Notification of a package experiencing a carrier delay en route to the customer.

Carrier_Delay_Email.png

Delay Predictive

Notification of a delay based on a Narvar prediction using carrier and order data.

Carrier_Delay_Email.png

Customs Delay

Notification of a shipment delayed with the carrier due to customs.

Customs_Delay_Email.png

Delivery Anticipation

Notification of a shipment scheduled to arrive the next day.

Delivery_Anticipation_Email.png

Out for Delivery

Notification of a shipment that's scheduled to arrive that day and is out for delivery.

Out_for_Delivery_Email.png

Delivered

Notification of a shipment that's been delivered to the destination.

Delivered_Email.png

Delivered to a recipient other than the actual customer

Notification of a shipment that's been delivered to a recipient other than the actual customer - a neighbor, building reception, office reception, etc.

Delivered_to_Alternate_Recipient.png

Missed Delivery

Notification that a carrier unsuccessfully attempted to deliver a package.

Missed_Delivery_Email.png

Damaged

Notification that a package has been damaged by a carrier.

Damaged_Email.png

Undeliverable

Notification that a package is undeliverable due to invalid address, multiple attempts, etc.

Undeliverable_Email.png

Exceptions - General

Notification that a package is in an exception status - undeliverable, missed attempt, damaged, etc.

Undeliverable_Email.png

Sent Back to Warehouse

Notification that a package has been sent back to the warehouse and returned to sender due to being undeliverable or other series of exceptions.

Undeliverable_Email.png

Delivered to Warehouse/Sender

Notification that a package has arrived back at the warehouse after being sent back due to undeliverable or other exception.

Delivered_to_Warehouse_Sender_Email.png

 

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