February 2022

Messaging | Track


Provide support agents a full view of customer communication with our newest feature — Notification History.

Gain granular visibility of individual customer communication by order number and tracking number, and allow customer service agents to resend communication on-demand.

Learn more about Notification History and how to resend an email communication here.




Utilize our new pre-shipment statuses for Track to keep customers engaged and informed prior to shipment.

  • Now, you can account for longer lead times without sacrificing customer communication with pre-shipment status updates on the Track page. 
  • Create up to 10 bespoke statuses while orders are being created, customized, picked, and packed to account for a variety of scenarios.

Statuses for pre-shipment will follow the same status-based format. Reach out to your Customer Success contact to activate and learn more here.


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