March 2022

Messaging | Track 

Messaging

Control your customer’s journey and set proper expectations  with the ability to now suppress carriers from specific messaging triggers.

Narvar now has the ability to suppress messaging triggers by carrier. In the event of wide-spread carrier issues, this allows for further retailer control in the customer communication journey — reducing WISMO and bettering your customer’s experience.

Note: this feature is not yet self-serve and requires Narvar Customer Success or  Support to activate.

Track

Now offering your customers additional convenience and choice in managing their deliveries with FedEx redirect to hold functionality on Dynamic Track.

• Make the delivery experience even more convenient for your customers! All eligible FedEx shipments will be available for redirection to a nearby FedEx location. Consumers will be prompted to verify their address, choose the location convenient to them, and confirm the redirection.

Learn more about our delivery management offerings here. 

Provide customers with further control with delivery instructions — now live for all LaserShip shipments on Dynamic Track!

All shipments fulfilled through LaserShip will now be eligible for delivery instructions! Customers can leave carriers detailed delivery instructions to ensure a successful delivery. 

Learn more about our delivery management offerings here.